Campsite Terms & Conditions

Willow Springs Campsite
Llwyn Y Ffynnon Farm, Glyncorrwg, Neath Port Talbot SA13 3DB

Last updated: February 2026

By making a booking with Willow Springs Campsite, you agree to these Terms and Conditions.

1. BOOKINGS & PAYMENT

1.1 Booking Confirmation

  • If a booking is made more than 30 days in advance, a 30% deposit is required to secure the booking

  • The remaining balance will be taken automatically 30 days before the booking

  • Your booking is confirmed when payment is received, and you receive a confirmation email

  • Prices are as displayed on our website at the time of booking

1.2 Minimum Stay

  • There is no minimum stay requirement for camping or campervans

  • There is a 2 night minimum stay requirement for the shepherds huts

  • Bookings are charged per night and by the number of people

1.3 Group Bookings

  • For groups of 6+, please contact us directly: hello@willowspringscampsite.co.uk

  • Group bookings may be subject to different terms

1.4 Lead Booker Responsibility

  • The lead booker is responsible for the behaviour of all guests in their party

  • The lead booker must ensure all guests are aware of and comply with these Terms and site rules

2. CHECK-IN & CHECK-OUT

2.1 Arrival

  • Check-in: 3:00pm - 10:00pm

  • We cannot accept arrivals after 10:00pm

  • If you're running late, please call us: 01639 865485

2.2 Departure

  • Check-out: by 12:00 noon

  • Late departures may result in charges for an additional night

2.3 Early Arrival / Late Departure

  • Subject to availability only

  • Please contact us in advance

  • Additional charges may apply

3. CANCELLATIONS & REFUNDS

3.1 Cancellation Policy

  • 1 month (30 days) or more notice: Reschedule or cancel for full refund

  • 2 weeks (14 days) or more notice: Rescheduling only (no refunds)

  • Less than 2 weeks (14 days) notice: No rescheduling or refunds

  • No-shows: No refund

3.2 How to Cancel or Amend

  • You must contact us directly by phone or email

  • Phone: 01639 865485

  • Email: hello@willowspringscampsite.co.uk

  • Cancellations are effective from the date we receive your notification

3.3 Cancellation by Us

  • In the event of emergency closure or circumstances beyond our control, we will provide a full refund or offer alternative dates

  • We are not liable for any travel or associated costs

3.4 Weather

  • We do not provide refunds for adverse weather conditions

  • Camping is an outdoor experience - please come prepared

4. SITE RULES

4.1 Quiet Hours

  • Quiet hours: 11:00pm - 7:00am

  • Keep noise to a minimum during these hours

  • No radios or speakers allowed at any time

  • Acoustic instruments may be played at respectable volumes outside quiet hours

4.2 Fires & BBQs

  • No fires, BBQs, or fire pits on the grass

  • Fires and BBQs allowed on hardstand areas only (in provided fire pits)

  • Firewood available for purchase on-site

  • Only use safe, uncontaminated wood

  • Fires must be completely extinguished before leaving pitch or going to sleep

4.3 Vehicles

  • Maximum vehicle length: 25ft (motorhomes, campervans)

  • 1 parking space per pitch

  • Do not drive or park on the grass - grass gets wet and is easily damaged

  • Park on designated hardstand areas only

  • Access road is gravel and there maybe potholes – drive carefully

  • Speed limit on site: 5mph

4.4 Dogs

  • Dogs welcome and must be kept on leads at all times on site

  • Please clean up after your dog

  • Dogs must not be left unattended in shepherd's hut Elmer or Nutmeg due to the increased risk of fire from their presence.

  • Maximum 2 well-behaved dogs in Clover and Daisy shepherd's huts

  • Owners are responsible for any damage caused by their dogs

4.5 Smoking & Vaping

  • Allowed outdoors on your pitch only

  • Smoking indoors is illegal and may result in an additional cleaning fee as well as immediate ejection from the site

  • All communal areas (bathrooms, drying room, lounge, washing area) are smoke and vape-free

4.6 Waste & Recycling

  • Recycle or take it home

  • We collect: Recycling, food waste, and plastic films only

  • No landfill disposal on site

  • Please separate your waste appropriately

  • A household recycling facility is located in Cymmer for unwanted items such as airbeds

  • Leave your pitch clean and tidy

4.7 Facilities

  • Bathrooms, drying room, washing area, and lounge are shared facilities

  • Please leave facilities clean for the next user

  • Report any issues to reception immediately

4.8 Behaviour

We reserve the right to ask guests to leave immediately for:

  • Anti-social behaviour

  • Damage to property

  • Breach of site rules

  • Intoxication or drug use causing disturbance

  • No refund will be given in these circumstances

5. WHAT'S INCLUDED

Tent & Campervan Pitches:

  • Private grass pitch with hardstand parking

  • 1 fire pit

  • Access to 3 family-sized bathrooms with hot showers

  • Drying room

  • Washing area

  • Communal lounge

  • Dog and bike wash

  • WC disposal point

  • Fresh spring water (UV and sediment filtered)

Shepherd's Huts:

  • As per individual hut description

  • Bedding and towels are not included - please bring your own

  • Access to all campsite facilities

Not Included:

  • Bedding (shepherd's huts)

  • Firewood (available to purchase)

  • Electric hook-ups (we have no electric pitches)

6. IMPORTANT SITE INFORMATION

6.1 Midges

  • Afan Forest has a midge season between June and September

  • Midges are most active at dawn and dusk, but during humid weather with low UV can be active all day

  • Bring good insect repellent

  • After-bite cream recommended

  • Incense sticks and fires can help (midges don't like smoke)

6.2 Access Road

  • The access road is gravel and there may be potholes

  • Drive slowly and carefully to avoid vehicle damage

6.3 Grass Conditions

  • Grass can get very wet, especially after rain

  • Under no circumstances may vehicles drive on the grass pitches

  • If you become stuck, call reception for assistance from the farm tractor

7. SAUNA & ADDITIONAL SERVICES

7.1 Sauna Bookings

  • Sauna sessions are booked separately and subject to separate Terms & Conditions

  • All sauna users must complete a safety waiver before use

  • Separate charges apply

8. SAFETY REQUIREMENTS

8.1 Children

  • Children must be supervised at all times

  • Parents/guardians are responsible for children's safety and behaviour

  • Site includes uneven terrain, water features, and fire pits

8.2 Site Hazards

  • This is a rural, natural site with:

  • Uneven ground

  • Water features (waterfall, stream)

  • Wildlife (including midges in summer)

  • Fire pits

  • Rough access road

  • Steep valleys

  • Poisonous and stinging plants

  • Guests use all facilities at their own risk

8.3 Accessibility

  • The site has natural, uneven terrain throughout

  • Please review our Accessibility Information before booking

  • Contact us before booking if you have specific access needs

8.4 Emergency Contact

  • Mobile signal can be patchy - let someone know where you are

  • In the event of an emergency, call 999

  • For non-emergency site issues, call: 01639 865485

9. LIABILITY

9.1 Personal Property

  • We are not responsible for loss, theft, or damage to guests' personal property

  • Please do not leave valuables unattended

  • Secure your belongings

9.2 Personal Injury

  • Guests use all facilities at their own risk

  • We are not liable for injury except where caused by our negligence

  • Please take care around fire pits, uneven ground, and water features

9.3 Vehicle Damage

  • The access road is rough - please drive carefully

  • We are not liable for vehicle damage

9.4 Our Liability

  • Nothing in these Terms excludes our liability for death or personal injury caused by our negligence

  • In the event of a claim, the full process will by managed by our public liability insurers

10. GIFT VOUCHERS

10.1 Validity

  • Gift vouchers valid for 12 months from purchase date

  • No extensions available

10.2 Usage

  • Gift vouchers must be redeemed when booking (not on arrival)

  • Vouchers are non-refundable and cannot be exchanged for cash

  • No change given if booking value is less than voucher value

  • Multiple vouchers can be used for a single booking

11. PRIVACY & DATA

11.1 Information We Collect

  • Name, contact details, vehicle registration, number of guests

  • We use this information to manage your booking and communicate with you

11.2 Marketing

  • We may contact you about future offers (opt-out available)

  • We will never share your information with third parties for marketing

12. CCTV

CCTV is in operation around the site for security purposes. This will only be used in the event of an incident

13. CHANGES TO FACILITIES

We reserve the right to temporarily close facilities without warning or reason. We will notify you as soon as possible if this affects your booking.

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CONTACT US

Questions about these Terms?

Phone: 01639 865485

Email: hello@willowspringscampsite.co.uk

Address: Llwyn Y Ffynnon Farm, Glyncorrwg, Neath Port Talbot SA13 3DB

By completing your booking, you confirm that you have read, understood, and agree to these Terms and Conditions.