Accessibility Information

Last updated: February 2026

Our Commitment

We would like Willow Springs to be accessible to as many people as possible. This page provides honest information about our site to help you decide if it's suitable for your needs. We are currently planning brand new fully accessible facilities, so if you have any suggestions for how we can improve, please email: hello@willowspringscampsite.co.uk

Site Overview

Willow Springs is a rural campsite in the Afan Valley with natural, uneven terrain. We've outlined the access considerations below.

Getting Here:

Address: Llwyn Y Ffynnon Farm, Glyncorrwg, Neath Port Talbot SA13 3DB

To reach the campsite you will drive along a gravel driveway (for about 450m) which may be uneven.

Parking

  • All parking is on gravel like surfaces which can be uneven

  • There is on-site parking available outside of reception

  • Each camping pitch except pitch 9 has it’s own designated parking

  • Sauna guests can use designated parking spaces located next to the sauna area.

  • There are no designated accessible parking spaces, as parking is distributed around site and designated through each booking.

Approach from parking:

  • Surface type: gravel paths/grass/mud when wet

  • there is a gentle slope along the road that runs through the campsite.

  • Camping pitches are level but ground may be uneven in places

  • From the entrance of the campsite (furthest camping pitch) to the main facilities is 200m

Terrain:

⚠️ Important:

This is a natural woodland campsite with:

  • Uneven ground throughout

  • Tree roots and natural obstacles

  • Potential for mud in wet weather

  • Slopes in some areas

  • Gravel and grass paths

Facilities Access

Reception/Main Building

There is a wooden deck outside reception which is 30cm above the carpark level. This has 2x steps at the lowest end.

The main door into reception is 110cm wide and there is a low threshold.

There is a counter at 90cm high.

Automatic lighting is installed outside reception and good task lighting is provided inside.

Bathrooms (3 family-sized)

  • Step-free access

  • 85cm doorway

  • No grab rails

  • Shower type: step-over tray

  • No emergency cord present

Washing up area

  • There is 280cm wide opening into the washing up area

  • 2x washing up sinks are both at 90cm counter levels

  • Good automatic task lighting is provided

Recycling & Drying Room

  • There is a 100cm wide opening into the recycling area with a low threshold

  • All rubbish must be separated into the recycling bins, posted through slots in the 90cm high worktop

  • Good automatic task lighting is provided

  • There is a 15cm step into the drying room

  • Hanging rails are provided at low level and high level

  • The freezer for icepack exchange is located in the drying room

Lounge

  • There are 2x 100cm wide opening into the lounge

  • Seating is provided

  • There is a table tennis table

  • Low lighting is provided by fairy lights

Campsite Pitches

  • Pitch 9 is the closest to the main campsite facilities including toilets, washing up area, recycling, and drying room. It is a tents only pitch and doesn’t have a hardstanding for vehicles, but the main campsite parking is located adjacent to it.

  • Pitch 6 and pitch 8 have extra wide hard standings as well as an area of grass

Shepherd's Huts Clover & Daisy

**Note: Huts are elevated structures accessed via steps

  • There are 6 steps to reach hut landing / porch. There are 2 handrails but the steps are quite steep

  • There are double doors. The master door is 70cm wide

  • The total floor area is 228cm x 410cm

  • The double beds raise up to the ceiling on counterweights like a sash window. When deployed the bed is 90cm high

  • Under the bed, 4 chairs are arranged around a 70cm high table

  • There is also a 60cm x 200cm fixed worktop at 90cm high

  • A small double fouton is also included

  • Electric heating is provided

Shepherd's Hut Elmer

**Note: Huts are elevated structures accessed via steps

  • There are 4 steps to enter the hut. There are no handrails and the steps are quite steep.

  • There are double doors. The master door is 90cm wide

  • The total floor area is 215cm x 488cm

  • The double bed is 80cm high

  • There are 4 chairs are arranged around a 70cm high table, which is on hinges and may be stowed away. The table is quite heavy

  • Two single mattresses are also included which are stored under the double bed

  • A wood burning stove provides heating

Shepherd's Hut Nutmeg

**Note: Huts are elevated structures accessed via steps

  • There are 5 steps to enter the hut. There is one handrail and the steps are compliant.

  • There are double doors. The master door is 67cm wide and 175cm high

  • The total floor area is 228cm x 490cm

  • The double bed is 45cm high

  • A small double futon is also included

  • A wood burning stove provides heating

Sauna Facilities

⚠️ **Important Safety Note:**

Extreme heat makes metal wheelchairs and mobility aids impractical and dangerous in sauna environments.

If you have any accessibility concerns about using the saunas, please email before booking.

Location:

  • Beside waterfall in natural setting

  • Located 100m from bathrooms, drinking water tap and main reception building

  • Path surface: there are stepping stones across the grass and around the sauna area, and due to the water in the cold plunges, these can become slippery.

  • Located in a dark sky area and lighting is limited at night. There are ambient festoon lights surrounding the outside of the area, providing some low level lighting to the saunas. Torches are recommended when booking sessions during dark hours.

Barrel Sauna:

  • Access via a log step (no handrail)

  • Low doorway - must duck to enter

  • Doorway width: 60cm

  • Internal space: Limited, high-level bench seating

  • Floor: Wooden, can be slippery when wet

Cube Sauna:

  • Ground level access

  • full sized doorway

  • Doorway width: 60cm

  • Internal space: seating across two levels (high and low)

  • Floor: Wooden, can be slippery when wet

Plunge Pool:

  • Natural rock pool, approximately 5m x 4.5m, 1m deep

  • Entry: Sandstone paving slab steps - built up stone walls at entry point can be used for support **Note: These are natural stone walls, not purpose-built handrails

  • Most adults can stand, but pool size means you may be 2-3m from the nearest edge

  • Uneven, slippery bottom throughout

  • Swimming ability required due to pool size, cold shock, and slippery surfaces. Not suitable for non-swimmers or weak swimmers

Waterfall Area:

  • Natural terrain, slippery rocks, loose rocks in watercourse can fall from waterfall

  • Uneven surfaces

  • Variable water flow

Mobility Considerations:

Wheelchairs:

  • Natural terrain makes wheelchair access very challenging

  • Most of site has uneven ground, slopes, and natural obstacles

  • Current campsite bathrooms are not part M compliant. We are in the process of designing new accessible facilities

Walking Aids:

  • Uneven terrain may be difficult with walking frames or crutches

Limited Mobility:

  • Pitch 9 is the closest camping pitch to facilities, followed by the XL pitch.

  • Clover is the closest shepherd’s hut to the facilities, followed by Daisy and Elmer

  • Bench seating is provided on the deck outside reception

  • The distance from pitch 1 to reception and bathrooms is 200m

Sensory Considerations

Lighting:

  • Natural daylight during day

  • Campsite is located in a dark sky area and the campsite road is not lit at night. Torches are recommended

  • Sauna area: festoon lighting to light area at night. The inside of the saunas do not have lighting but receive some ambient light from the fire and outdoor festoon lights

Noise:

  • Quiet site policy (no radios/speakers)

  • Natural sounds: birds, waterfall

  • Remote location

Visual:

  • Directional signs at main decision points

  • Natural/rustic style consistent with woodland setting

  • Signage relies on natural daylight - limited artificial lighting

  • No tactile markers or audio wayfinding currently available

  • Staff are always on-site and happy to help you find your way - call 01639 865485

  • For visitors with visual impairments, we recommend contacting us before arrival so we can arrange to meet you and provide a guided orientation

Service Animals

  • Assistance dogs welcome throughout the site

  • ⚠️ Dogs cannot enter the sauna (extreme heat dangerous for animals)

What We Can Help With

Our staff are on-site and happy to assist with:

  • Carrying equipment from cars to pitches

  • Providing detailed information about terrain

  • Recommending the most accessible pitch, hut, or sauna for your needs

  • Please contact us if you have any other specific needs

What We Cannot Accommodate

Due to the natural, rural nature of our site:

  • We cannot provide level, paved access throughout

  • Sauna facilities are not wheelchair accessible

  • Some facilities require navigating uneven terrain

Before You Book

We strongly recommend contacting us before booking if you have:

  • Mobility requirements

  • Visual or hearing impairments

  • Any concerns about accessing our facilities

Contact us:

Phone: 01639 865485

Email: hello@willowspringscampsite.co.uk

We're happy to discuss your specific needs and provide additional details, photos, or even arrange a site visit

Emergency Procedures

  • For serious emergencies call emergency services 999

  • There is a fire bell located next to pitch 9, parking, and the main reception area which can be use in case of a fire

  • Nearest A&E is located in Port Talbot, 13.4 miles or a 30 minute drive away

  • There is always an emergency contact on site who can be reached through 01639 865485

  • The staff live in the farmhouse through the gate to the left of reception and can be found there in the unlikely event that the phone is unanswered

We Want to Improve

We welcome feedback about accessibility. If you have suggestions for improvements we could make, please let

us know.

More Information

For more details about our facilities, see:

Need to speak to someone?

Call us on 01639 865485 or email hello@willowspringscampsite.co.uk

We're here to help you have a great stay.